Here are just a few of the testimonials that we receive:

We bought the Greta nightgown and robe from you to give to our Mother and our teenage nieces are fighting over it! S.Y. New York

I'm so excited about my new nightgowns and pajamas. They are very soft and fit so well! They're beautiful! Thanks so much. R.M. Washington

I just love your chocolates, teas, and candies! They're just soooo delicious. I will order more soon! E.V. Delaware

Your products are so beautiful! The pictures just don't do them justice. J.S. New York

We love our new nightgown and robe set. It is so pretty and so soft! U.H. and S.H. New York

The Romantic Rose Vase and Cup are very pretty. I'm very glad that I ordered them. Thanks for getting them to me so quickly. V.J. Texas

I'm ordering the Ginestra Robe.... I've been so upset that I didn't order it when I ordered the gown. It's so beautiful! D.D. Illinois

Your chocolate is so good that I have to hide it from myself. B.M. California

I ordered your cards and am so pleased with them. I sent out a few to some of my friends. They loved them. Thank you. T.F. Louisiana

The rose candle smells so good! I light it almost every evening. R.Y. Texas



Easy Refund and Exchange Policies:

We want you to be happy with our products so we will gladly exchange the item or refund the purchase price minus shipping and handling.

Simply return the item to us, in the original condition received (including product tags and packaging), and we will gladly give you a refund once the item is received at our warehouse in the original condition as it was shipped. Please be sure to insure your returned item while in transit with the shipping carrier. Returned items must be received by us within 30 days of the order date.

Any clothing items must be neatly folded and unwashed and unworn (except for trying it on), and must have all tags still attached. Please return it in the clear plastic bag that it arrives in including a copy of the packing slip/invoice. Please indicate on the packing slip if you would like an exchange or a refund.

If a clothing product is returned without tags, or has been worn (except for trying it on), it can not be exchanged or refunded. Customer will be contacted and product will only be returned to the customer at the customer's expense.



For Food or Beauty Items

Because of health issues, food, beauty, and bath items can only be returned if they are unused or if there is something wrong with the product when it is received by the customer.

We must be contacted within 24 hours of receipt, if there is a problem with the item.

Food, Beauty, or Bath Items must be returned within 30 days of receipt including all packaging, labels, etc.

Chocolates must always be kept in a cool place.

Between March 15th and October 15th, food items must be returned in a cool pac via overnight shipping and must not be shipped so that they will be in transit over the weekend.



Damaged Merchandise

Claims for any merchandise received damaged in transit must be reported to Pampour Customer Service within 3 days of receipt so claim can be filed with carrier.



Refunds

The method of payment used for the original purchase will be credited.

Please note that although we promptly process returns, it may take 1-2 billing cycles for you to see the credit for your purchase (less shipping/handling cost) on your credit card bill.



Shipping Information:

In stock items will be shipped within 2 days unless otherwise specified. We usually try to ship within 24 hours. Please email us with any special shipping requests, we will try to accommodate as much as possible.

****New Shipping Rates for, non-custom, Sleepwear only orders shipped within the continental United States. If you ordered only sleepwear, select "I only ordered sleepwear" in the shipping method on the checkout page*****

Other product shipping is calculated based on a charge per dollar amount, destination, and weight as heavier items cost much more to ship.

We insure all shipments to make sure they get to you safely.



Rush Orders and Special Orders

We are happy to help our customers with rush orders and special orders. However due to the increased time and attention dedicated to these special requests, the following rules apply.

All "Rush Orders" and "Special Orders" will incur a non-refundable $25 handling charge. Returned "Rush Orders" that are returned according to our general return policy will incur a 50% restocking fee. Special orders are considered a final sale and therefore cannot be returned.



Promotions and Private Sales

If you have a coupon, please enter it at checkout. The box is at the bottom of the first checkout page just below where you enter your zip code and indicate the method of shipping.

Please understand that percent off coupons can not apply to sale merchandise or gift certificates unless otherwise specified.



U.S. Taxes

We are required by law to charge New York sales tax to New York customers on all clothing and shoes costing $110.00 or more and on all non-clothing items.



International Orders

We will ship internationally where possible. However, please note that any taxes, duties, brokerage fees or any other fees incurred for exporting product from the U.S.A.(if any) to the destination country are the expense of the customer and will be paid by the customer in their country. We are not able to determine each countries cost for importing goods from the United States. Therefore we can only charge you for the shipping transportation cost. All other importing costs will be the sole responsibility of the customer.



Extras:

Please call or email us with ANY questions or concerns. We strive to send you only the best products, so we want to know if you are not satisfied with any product. Please let us know, so we can make any necessary corrections. We would also like to know what you think of our website,(is it easy to use?, etc). And, if there are any other products that you would like us to carry or if you have any suggestions regarding our current products, please let us know that too.

We are committed to donate at least 10% of our profits to worthy non-profit organizations.

Our goal is for our customers to be satisfied with our products!



Frequently Asked Questions:

For questions, please call us toll free at 1-877-Pampour(726-7687)or email us at customerservice@pampour.com. Occasionally, we may be on the phone with another customer at the same time that you call, so if that happens, please leave a message and we will call you right back.

Copyrights & Trademarks

Our company name, slogan, artwork, and website are copyright and trademark protected. Please do not use or copy our Company Name, Slogan, Artwork or any content from our website. If you see anyone using our Company Name, Slogan, Artwork or any content from our website, please contact us immediately.